GenSet Enterprises LLC will have staff members answering calls/voicemails for all support questions.

Please call 337-583-2184, 337-563-0728, or 337-563-0727.

If you have not been able to contact us we ask for your patience as we try to respond to all calls. If you have failed to reach us within 24-48 hours or if you are in need of immediate assistance we recommend calling 1-888-436-3722 for further support. We ask for your patience during this time. We will have to give our staff a day to prepare their homes and families before the storm. In case of a mandatory evacuation, our staff will be forced to leave the area but we will get to you as soon as we can. When running the unit during a long term outage, it is vital that you shut the unit down every 24 hours to do a visual inspection of the unit and add any fluids it might need. We recommend 5W 30 or 10W30 fully synthetic oil to replace any oil levels. Please limit your voicemails to one per caller to improve efficiency in our response.

Please click below for common error codes.